Need help? Call 011 568 2004

Terms & Conditions

Exceptional South Africa Imports & Exports c.c. (trading as Exceptional Health) is a business in the South African health care sector that markets a range of Nasal and Dental complementary medicines as well as dental care products of a preventative, anti-bacterial nature. It is also the sole importer and distributor of the Baby Banana Brush range of products.

Delivery policy:
Subject to availability and receipt of payment, requests will be processed within 3 working days of order.  Shipping details, including the GPO Tracking number, will be confirmed by way of email. The cost of the shipping is included at checkout.

Export restriction:
The offering on this website is available to South African clients only.

Return and Refunds policy:
The provision of goods and services by Exceptional Health is subject to availability.  In cases of unavailability, Exceptional Health will refund the client in full within 10 days.  Cancellation of orders by the client will attract a 10 % administration fee, if not already posted. If the order has already been posted, the client undertakes to return the goods at his/her own cost, and the same 10% administration fee will be deducted from the refund.

Products damaged during postage must be reported within 2-3 days of receipt for full replacement.

Customer privacy policy:
Exceptional Health shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted:
Payment may be made via Visa, MasterCard or Debit Card.

Credit card acquiring and security:
Credit card transactions will be acquired for Exceptional Health via PayFast (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details separate from card details:
Customer details will be stored by Exceptional Health separately from card details which are entered by the client on Payfast’s secure site.  For more detail on Payfast refer to www.payfast.co.za

Merchant Outlet country and transaction currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction Currency is South African Rand (ZAR).

Responsibility:
Exceptional Health takes responsibility for all aspects relating to the transaction including sale of goods on this website, customer service and support, dispute resolution and the delivery of goods.

Country of domicile:
This website is governed by the laws of South Africa and Exceptional Health chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,

Exceptional Health, 26 Denise Rd., Buccleuch, Sandton, 2066

Variation:
Exceptional Health may at its sole discretion change this agreement or any part thereof at any time without notice.

Company information:
This website is run by Exceptional South Africa Imports & Exports c.c. (close corporation) based in South Africa trading as Exceptional Health, registration number 1991/011251/23.

The Members of the corporation are:
Mr. Andrew John Cook  &  Mrs. Caroline Margaret Cook

Exceptional Health contact details:

Support email:             andy@exceptional.co.za

Support telephone:    011 568 2004

Information

Follow us on Facebook